If your products have ongoing readings that are measured using embedded or external devices, and if those readings impact customer entitlements, you can define such coverage in warranty terms. Coverage defined using counters can be applied in auto-entitlement in Cases. Interactive entitlement does not support counter-based coverage in this release. Counters applicable to various products in your organization must be defined before using this feature. Please talk to your ServiceMax admin if you are unable to view all the relevant counters while defining coverage. For more information about defining the counters for the products, see Defining Counter-based Coverage.