Analytics and Dashboards > Service Performance Metrics > SPM Configuration for Administrators > Data Model Details
Data Model Details
The following table provides the key data model details related to configuring and using SPM.
Operation
Objects
Permission Required
Create SPM configurations
ServiceMax Processes
ServiceMax Config Data
Create
Create
Edit SPM configurations
ServiceMax Processes
ServiceMax Config Data
Edit
Create, Edit, Delete
Create SPM-related records (SCON Scheduler)
SPM - First Time Fix
SPM - Mean Time To Repair
SPM - Contract Up Time
SPM - Down Time Detail
SPM - Attach Rate
SPM – Mean Time To Complete
SPM – Average Response Time
SPM – Utilization
SPM – Repeat Visit
SPM Account Summary
ServiceMax Config Data
Down Time*
SPM – Mean Time Between Failures
Create
Create
Create, Edit
Create
Create, Edit
Create
Create
Create
Create
Edit
Create, Edit
Create, Edit
Create, Edit
*Down Time records are child records of work orders that must be created manually during work order debrief, to capture downtime details of work order’s installed product. SCON Scheduler creates SPM Down Time Detail records from Down Time records. This is applicable if downtime is not tracked at the work order level.
For more information, see Data Model.
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