Customization
Working knowledge of Visual Force, Apex programming and a thorough understanding of the ServiceMax object model are absolutely necessary to customize/build Visual Force templates.
Based on user requirements, identify the standard ServiceMax template you wish to customize. For example, if the users require a custom Service Contract template, use the ServiceMax Service Contract Template as a starting point.
Each ServiceMax template has three components:
• a Visual Force page
• an Apex controller
• the Apex Unit Test class
Create a copy of all the three for your customization.
Once you have completed the changes in your Sandbox instance, you must publish the templates in order to use them on an object page. See Publishing Templates for more information.
After testing the template from an end user experience standpoint, you can package and migrate the template (Visual Force and Apex) to production. You can do this on Eclipse using Force.com IDE.