Customizations are customer-specific features that are not available in the out-of-the-box ServiceMax application. If any functionality built on the Force.com platform that is not readily available in ServiceMax meets the criteria listed below, it will be considered as ServiceMax customization.

For example, a customer requires the tracking of Work Orders closed every week. Since this feature is not covered by the standard ServiceMax application, this may be built as customization using an Apex Trigger that creates a record in a custom object called Work Order Closure History. Note that this is only an imaginary scenario. Your requirements may vary in complexity and may require ServiceMax implementation professionals to justify the customization needs.

Any changes made to the standard mail-merge templates provided by ServiceMax are also considered customizations. Mail-merge templates include Visual Force pages and their Apex controllers. These can be customized to meet your specific formatting or content requirements.

Due to the nature of customizations, they are not supported by ServiceMax Technical Support, nor are they automatically replaced if/when they become standard features in ServiceMax.

Salesforce administration activities such as adding custom fields to ServiceMax objects, modifying picklist values, changing translations, and adjusting page layouts are not considered customizations. See Configuring ServiceMax for any limitations surrounding these administrative tasks.