Custom Reports and Dashboard (Contract Up Time)
Create a dashboard in a folder named SPM Dashboard and with the unique name SPM_Contract_Up_Time, to see the View Dashboard link in the SPM configuration screen for this metric.
Create summary reports with charts on SPM - Contract Up Time object, to get the monthly uptime summary for each installed product covered by a service contract.
Grouping and aggregation can be on any of the following attributes:
• By Account (or Location)
• By Installed Product (or Location)
Apart from Total Up Time as a % of Guaranteed Up Time, Total Down Time During Maintenance is also available OOTB for reporting.