Creating Services
To define the services and commitment level on each service covered by this SLA Terms:
1. Click the Services tab to view the Services screen as shown in the following screenshot.
2. Click Add Service. A new service commitment record is displayed.
3. Enter a service name or select a valid service using the Lookup in the Service Name field. When a valid service name is selected, the Edit Commitment link is enabled.
4. Click the Edit Commitment link to enter a commitment for the service. The screen will display appropriate fields based on the Data Type of the service. For more information about the supported data types for service, see Available Services.
5. Click Save on the top section of the SLA Terms screen to save your changes.
To add multiple services, perform the following steps.
1. Enter a keyword in the Search services field and then click Go!. A list of available services which are not added to the left section appears.
2. Select one or more services using the check box available before the service name.
3. Click Add Selected to add the selected services.