• New UI for Event dialog box: A new UI is available for creating and editing events. This UI is a tabbed interface, which consists of additional controls that are required for LJS and JDM features to work. These controls are grouped according to the functionality, relevance, and ease of use.

• Job Duration Management (JDM): This refers to tracking of various key parameters related to scheduling such as service duration, original estimate, scheduled duration, unscheduled duration, and revisions to duration due to service scope change / estimate variance. This is the pre-requisite for LJS. The components related to JDM are largely Work Order attributes, which are displayed in the new UI and these are also applied when LJS events are created, edited, or deleted.

• Long Job Scheduling (LJS): This refers to the engine which creates multiple events for long jobs that span multiple days for single or multiple technicians. This makes use of new UI and the Work Order attributes that are made available in JDM, in order to create events that meet all the specified constraints such as technicians’ working hours, machine access hours, minimum event duration, and avoidance of overlaps with existing events on the technicians’ calendars.