Configuring Event Subject Rules
When a new Work Order event is created in the Dispatch Console, either by drag and drop of the Work Order into the calendar, or invoking the Multi-Assign window, the default value for the event’s Subject is fully configurable.
To set up Event Subject rules, click ServiceMax Setup > Dispatch Management > Event Subject Rules. The list of all existing subject rules is displayed. A subject rule lists the work order fields to be used in the subject.
In the Event Subject Rule screen:
To edit an existing rule, check the Select checkbox against the rule and then click Edit Rule.
To delete an existing rule, check the Select checkbox against the rule and then click Delete Rule.
To create a new rule, see Creating a New Event Subject Rule.
The following table lists the permissions required for managing event subject rules.
Actions
User Permissions Needed
View
"Read" on ServiceMax Processes, ServiceMax Config Data, and Work Order
Create/edit
"Create" and "Update" on ServiceMax Processes and ServiceMax Config Data
"Delete" on ServiceMax Config Data
Delete
"Delete" on ServiceMax Processes and ServiceMax Config Data
Was this helpful?