Business Data Generation
When an Schedule Optimization job run is completed successfully, the schedule details required for Schedule Optimization Metric generation are captured automatically by the metric engine as records of the following objects:
• Scheduling Job Summary: This object holds the details of each Schedule Optimization job executed, including Job Id, Dispatch Process, Territory, Job Start and End Time, and Scheduling Horizon Start and End Date.
• Scheduling Event Summary: This object holds the summary details of each event scheduled by Schedule Optimization engine, such as Event Start Date, Event Duration, Event Type, Technician, Drive Time, Overhead Time, and Break Time. This is a child object of Scheduling Job Summary.
No specific configuration other than Schedule Optimization configuration is required for the above business data generation.
Apart from the job and schedule details, constraint violation details are captured automatically in the existing object
Scheduling Violation, which is related to Work Order, when Schedule Optimization engine creates these records along with the schedules. These records capture both SLA and Skill Violation details.