Booking Windows
A booking window is a named time period of any day. Some examples of booking windows are Peak Hours (10 AM to 12 PM), Late Afternoon (3 PM to 5 PM), and After Hours (7 PM to 9 PM). Customer commitments for field service are made based on technician availability during a booking window. Once booking windows are defined, ServiceMax allows your call center users to select an appropriate booking window on a Case. The booking window is subsequently propagated to the Work Order. If your organization uses Schedule Optimization for dispatch optimization, booking window commitments can be honored when scheduling Work Orders to Technicians.
Booking window carries two sets of information organized by record type:
• Definition: Contains basic information about a booking window such as the name, time period, and display order.
• Access: Lists the call center users who have access to a booking window. Since an organization can have multiple booking windows across geographies, access enables display of only those booking windows that are applicable for a local region.
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