About Business Context for Installed Base App
The Installed Base is a collection of detailed information of all products installed at various customer locations along with the relevant customer information. The detailed information of an installed product can comprise of various aspects such as its serial number, installation details, current configuration, latest counter readings, and so on. This information can be used as below.
• Increase service revenue by uncovering new service opportunities related to existing products or competitor products
• Grow service revenue and profitability by completing more jobs per day
• Arm your service technicians with deep installed base information needed to improve MTTR and First Time Fix (FTF)
• Gain complete visibility into your global installed base
• Use real-world product usage data to improve product quality and design for serviceability
An up-to-date installed base is key to the field service business as it helps in increased technician productivity with easy and accurate access to IB data. This helps in faster restoration and resolution of issues. Also, it provides you with opportunities to identify revenue opportunities based on product behavior, and an ability to track products on the field resulting in Product design improvements.
The benefits of accurate installed base data extend beyond service revenue management to affect both upstream and downstream operations. When used as a basis for data mining / analysis, it helps in:
• Identifying possible relations between products
• Discovering patterns of service jobs
• Streamline service delivery and reduce costs (by ensuring that each part or service is delivered to the right contact
• and location)
• Improve technology refresh, end of service life campaigns, and product sales
• Predicting interest of customers to products
Above all, it results in increased customer satisfaction as your customers can get instant access to up-to-date information on their assets through you.
All of ServiceMax’s mobile applications built for field service aim at removing the clipboard from the technician’s hands, replacing it with a superior solution in terms of efficiency and utility. Installed Base App offers you all of the above capabilities in a visually enriched manner and easy-to-use manner, irrespective of the availability of internet connectivity. When integrated with other mobile applications such as Field Service App, it provides a holistic approach to providing field service where all required information is readily available.