The Installed Base App is a purpose-built ServiceMax Mobile App that enables ServiceMax users to manage all aspects of their Installed Product data, and help maintain the installed base information accuracy. It can be used by different types of users who need to manage, consume or stay up to date on changes to their customer’s organization’s installed base. These users can be Contract admins, Field technicians, Product Engineers and so on.

Installed Base App, like other ServiceMax Mobile apps, requires ServiceMax at the backend and supports offline access. It provides its users the ability to download and locally save required Installed Product and Location records, view them and update them irrespective of availability of internet connectivity. It provides a rich and interactive user interface wherein the user has easy access to the product hierarchy, configuration, topography, location, and related media, with additional ability to run filters for quick access to required records. Standard out-of-the-box actions and custom actions with support for default value mappings are provided to facilitate quick data operations on the records. Offline data validation support ensures that data entered is correct and adheres to the required standards for business process continuity.

Installed Base App is integrated with Field Service App ( ServiceMax Go) to provide seamless management of all Installed Product data, and help maintaining the accuracy of installed base information. For more information, see ServiceMax Go App.