Starting a Task with Dependencies
To start a task that has dependencies, you must satisfy the dependency conditions defined for the task.
For Start-to-Start dependencies, ensure the primary task status is not New.
For Finish-to-Start dependencies, ensure the primary task status is Complete or Cancelled.
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You cannot change the status of the current task from New until the dependency conditions are met. Also, the Status option remain disabled when you revise the task until the dependency conditions are met.
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To start a task with dependencies:
1. From the Home page, go to the Work Order tab.
2. Open a Work Order record.
3. Click the Service Products & Tasks tab.
Associated service products, tasks, or work plans are displayed.
4. Expand the General Tasks section or a Work Plan under the Service Products section to view tasks.
Tasks with dependencies is displayed with the Blocked status.
5. Expand a task with Blocked status.
6. In the Dependencies section, click To Start to review the primary tasks required to start the task.
The dependency details include Dependency Type, Task Name, Status, Estimated Start Time, and Assigned User.
The Estimated Start Time is displayed when the task is scheduled from Service Board. It is based on the Scheduled Date Time field defined for the task in the Work Plan Assignment record. It is displayed only when the dependency is not met.
7. Click the blocking task to assign it to yourself and execute it to unblock the current task.
◦ For Start-to-Start, set the status to a value other than New.
◦ For Finish-to-Start, set the status to Complete or Cancelled.
8. Return to the current task, clicking the task link under the Blocking filter.
In the task details, The Status option is enabled.
9. Change the Status from New to the required status.
10. Click Save.
The Complete or Launch buttons are enabled for the task after the required dependencies are satisfied.
Use Case
A field technician at Iniscope service organization performs preventive maintenance on MRI machines.
Service planners configure the MRI Preventive Maintenance Work Plan with task dependencies to ensure tasks are executed in sequence. For safety compliance, the planner defines that inspection must start before calibration begins using a Start to Start dependency. Also, the planner schedules tasks on the Work Order and assign them to a technician
On 15 May 2026 at 9:00 AM, the technician opens a Work Order for scheduled maintenance.
The technician reviews the tasks with the following details:
• Task 1: Equipment Inspection (Primary task)
• Task 2: Calibration (Current task)
• Dependency type: Start-to-Start
Once the technician attempts to start the Calibration task, the system checks the configured dependency.
The system verifies whether the primary task (Inspection) has a status other than New. Since Inspection has not started, the Calibration task remains blocked.
As a result, the technician first starts the Inspection task by updating its status to In Progress.
When the technician returns to the Calibration task, the New status option is enabled.
This ensures tasks are initiated in the correct order, improving safety and compliance.