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The following scenarios apply when you provide additional field values to the SFM agent when creating a new record or updating an existing record:
• The SFM Agent supports multi-line and single-line prompt examples with field overrides.
• The agent parses field-value pairs from your prompt.
• The supported fields include Priority, Status, and Dates (e.g., Scheduled Date).
• If a field is specified both in the SFM configuration and your prompt, your prompt’s value takes precedence.
• The agent recognizes synonyms and natural date phrases (e.g., “today” is mapped to the current date). When specifying field values in your prompt, use clear field names and values. For dates, you can use phrases like “today” or “tomorrow.”
• If you specify a field that is not available or provide an invalid value, an error message is displayed.
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