Problem
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Solution and Possible Reasons
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I am getting the error "work order does not have a Pricebook assigned".
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When the Work Order Debrief flow is invoked from a Work Order record, and the Work Order does not have any price book associated, then the error message is displayed. This message is displayed as part of flow execution.
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Error if unable to create Entitlement rule.
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If there are mandatory fields missed, then error messages are displayed on the entitlement creation rule page.
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Service Contract is not showing up in Service Coverage.
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The possible reasons are:
• The Service Contract is inactive.
• Asset or Account is not covered by any Service Contract.
• Future or Expired Service contract is not displayed by default unless the flag is set to show the Future/ Expired Service contract.
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The pricing is not calculated for my WO line.
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Ensure the following fields have correct values:
• Work Order has the right Entitled Service
• Work Order has the right Contract Line
• Work Order has the right Pricebook assigned
• Work Order has the right Service Contract
• Work Order has the right Warranty
• A corresponding entry in the Contract Price Line Item is present.
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Interactive entitlement doesn’t exclude any warranties.
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