Browsing for Service Information
If you want to view the information structure for a particular serial number, you can enter the number and click on a suggestion to go directly to that information structure. In this case, PTC Arbortext Content Delivery provides additional information about that product. For more information, refer to Finding a Serial Number.
If you are not sure of the model name or serial number of the product you need to repair, you can browse the product hierarchy to find that information. Browsing involves navigating the visual product hierarchy. You can browse the hierarchy in following ways:
The initial view of the product information begins at the highest level, often with product families. As you move down the product hierarchy, the product information displayed becomes more specific to the point where you can select a specific type of product. At the lowest level, the hierarchy no longer displays products. Instead, PTC Arbortext Content Delivery shows the available content for a specific product.
Browsing the available content for a product is similar to browsing the product hierarchy. However, instead of showing products, the available content shows categories of information about the product, such as information structures and publication structures.
At the lowest level, the available content shows the product information associated with that subsystem such as service information and parts lists. Product information can also appear at higher levels of the information structure. Click on the product information links to open that information in PTC Arbortext Content Delivery.
If you know part of product’s name and want to find that place in the product hierarchy, you can enter the partial name of the product and click on a suggestion to go to that place in the hierarchy. You can only find items in the product hierarchy, not parts or service information.
As you move down the product hierarchy, the product information available is based on the current level of the product hierarchy. If you are at the top level of the hierarchy, all of the content in the system is available. If you are at a lower level, only the product information for that level of the hierarchy and any items directly below that level is available.
Browsing the Product Hierarchy
If you do not know the model name or serial number you need to find, you can drill down through the product hierarchy to locate the correct model. Follow these steps to browse the product hierarchy:
1. Click on the Select Product option at the top right of the interface to display the product hierarchy.
You can use the Filter List option to filter the contents of the current hierarchy level. Enter the desired terms and the hierarchy content is filtered to match the text you enter.
2. Click on one of the product families displayed in the hierarchy.
The next level in the hierarchy opens showing the products in that product family. The name of the Select Product option changes to match the current level in the hierarchy.
3. Continue to click down through the product hierarchy.
As you drill down through the hierarchy, the products get more specific. The product hierarchy path shows where you are in the hierarchy:
You can click on one of the arrows in the path to display the other choices at that level of the hierarchy:
Click one of those choices to open that location in the hierarchy.
When you get to the bottom of the product hierarchy, you get to the Available Content page showing the available content categories:
The content can include information structure and publication structure folders and service information. If your administrator has configured it, a label for the folder or service information might appear in the list:
You can determine how the content is displayed with the list 
or thumbnail 
options at the top right of the list.
or thumbnail options at the top right of the list.At this level, the Show only filter displays the available content and enables you to restrict the type of content you want to view:
The filter shows all of the information types available at the current level and at the levels below the current level. If there is information type content available at the current level, the number of available documents at the level displays in parentheses after the information type.
When you select one or more information types, the filter changes the view to only show the content that matches or contains the selected information types. This selection persists as you move down the hierarchy. However, the filter does continue to show the number of other types of information available at the current level even if they are not visible:
Note that the filter persists for your current session and remains in effect when you view any other information contained in the system. Click the Clear button to remove the current filter selection.
4. Click on one of the categories and drill down to the content in which you are interested.
Once you are in the available content, PTC Arbortext Content Delivery displays an additional path showing your location in the content:
You can also click on the arrows in the content to display and open other categories.
At the lowest level of the content, only the list of available service information is displayed. However, service information might be displayed at any level of the available content. The following types of service information might be available:
◦ Service Information 
Service Information might also be a PDF document. Viewing a PDF requires a plug-in such as Adobe Reader.
◦ Parts list 
◦ Kit 
◦ Media 
◦ Troubleshooting 
If your administrator has configured it, the service information might have an Applies to: option that shows additional information about the content such as the serial number or options and choices to which it applies:
5. Drill down into the content until you find either the parts list or the service information you need, then click on that information to open it.
Mobile Touch Interface
The Available Content page showing the available content categories is displayed as shown in the following image:
For the mobile touch interface, the pop-up window within the breadcrumbs is displayed as shown in the following image:
