Options for Where System Information Is Sent
By default, the established actions send the system information to PTC Technical Support and store a copy of what is sent in a local directory. For information on the established actions, see
Actions that Send System Information.
Common options available for where the system information can be sent are as follows:
• Instead of sending the information directly to technical support, only store the compiled data in a local directory or send the compiled data to an external system.
• In addition to sending the information directly to technical support, store one or more copies of what is sent in local directories or send the information to one or more external systems.
To change where the system information is sent, use the xconfmanager utility to set the properties described in
Properties for System Information Send Options.
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Any change you make affects all of the send actions; you cannot choose to change where a specific action (such as using the Support MBean) sends information without changing where all actions send the information.
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