Specialized Administration > Analyzing System and Business Information > Sending System Information to Technical Support > Actions that Send System Information
  
Actions that Send System Information
When you complete any of the following actions, Windchill gathers system information and sends it:
• Using the Collect, save, and send option and the Send to PTC Technical Support button that are available from the System Configuration Collector. You can access the System Configuration Collector from Site > Utilities.
For details, see System Configuration Collector.
• Using the Support MBean.
• Running the wt.util.jmx.TechSuppportMain command line utility.
• Using other MBean operations that have the following operation naming convention:
sendXXXXToSupport()
where XXXX is the type of information being sent.
For example, sendHeapDumpToSupport() sends the heap dump information.
When there are multiple nodes configured on your system, system information is gathered from each node.
By default, all of the actions send system information that is gathered to PTC Technical Support. For the available sending options, see Options for Where System Information Is Sent.
The following sections provide additional details on some of the actions.