Welcome to ThingWorx Azure IoT Hub Connector 5 Help Center
This help center provides information on the ThingWorx Azure IoT Hub Connector 5.x including integration overviews, release notes, configuration, operation, and troubleshooting topics.
Important Information
When considering upgrading your ThingWorx environment or looking for compatibility information for ThingWorx products, see the PTC Release Advisor. This tool provides the single source for this information for all PTC products. To learn how to use Release Advisor, refer to the Technical Support article, "How to plan an upgrade using PTC Release Advisor".
To read the support policy for the ThingWorx Connection Services, see the PTC Support Policy for ThingWorx Connection Services in the ThingWorx Connection Server Help Center.
In accordance with industry standard best practices regarding process isolation, PTC strongly recommends installing a ThingWorx Azure IoT Hub Connector in a separate runtime environment from the ThingWorx Platform.
Find Information for Your Role Using the Azure Connector to Connect IoT Edge Devices to ThingWorx Platform via Azure IoT Hub
System Administrators
System Operators
Service Technicians
Find Information for Your Role and ThingWorx High Availability Clustering
System Administrators
System Operators
Service Technicians
Additional Resources
You can access ThingWorx documentation, using the following resources:
• For links to help centers for all PTC products, including help centers for other releases of this product, see the PTC Help Center.
• Search the Technical Support knowledge base to find known answers to technical questions and issues here.
• PTC ThingWorx Reference Documentation—The Reference Documents pages provide access to the PDF documents available for all PTC ThingWorx products.
You can find additional information in the ThingWorx Community forum.
For Microsoft Azure documentation links, refer to Microsoft Azure Documentation Links.
For information about supported releases, refer to the PTC Product Calendar on the PTC Support site.
We Want Your Feedback
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Technical Issues
For assistance with technical issues with ThingWorx Azure IoT Hub Connector, visit the PTC Support Site.
Last Updated: April 2026