|
Setting ID
|
Setting Name
|
Description
|
Data Type
|
Default Value
|
|---|---|---|---|---|
|
SET001
|
Default calendar duration (Number of days)
|
The number of days for which the events calendar is displayed by default on dispatch console.
|
Number
|
7
|
|
SET002
|
Default event duration (Number of minutes)
|
Default event duration to be used when new events are assigned to technicians
|
Number
|
60
|
|
SET003
|
Auto-search when Work Order is selected
|
Setting indicates if a technician search should be performed automatically when a work order is selected in dispatch console
|
Picklist
|
None
|
|
SET004
|
Default Tree view (Team or Territory)
|
Setting dictates which tree is displayed by default on dispatch console: Territory-based tree or Service Team-based tree
|
Picklist
|
Team
|
|
SET005
|
Default radius (in miles or kilometers)
|
Default radius to be used when finding technicians or service teams. This is applied only for plotting results on the map.The unit depends on the value of the configuration setting DCON001 SET055.
|
Number
|
5
|
|
SET006
|
Reference Salesforce Objects to be skipped
|
Setting defines all the Salesforce Objects that need to be skipped while doing reference lookup for work orders, events, and technicians.
|
Text
|
PARTNERNETWORKCONNECTION
|
|
SET007
|
Default Status (All, Assigned, Queued, New)
|
Default Dispatch Status to be used as a filter on the work order list.
|
Picklist
|
All
|
|
SET008
|
Auto-select Work Order
|
If this is set to TRUE and if there is only one Work Order displayed in the Dispatch Console, then automatically select that Work Order.
|
Boolean
|
True
|
|
SET009
|
Set owner on assignment
|
If this is set to TRUE, then on assigning a Work Order, set the technician as the owner.
|
Boolean
|
True
|
|
SET010
|
Auto-Refresh Work Order List upon status change
|
Setting indicates if work order list should be refreshed when the assignment status of a work order is changed
|
Boolean
|
True
|
|
SET011
Referenced in: Creating Work Order Event
|
GANTT Drop Event Roundoff Time
|
When a work order is dropped on the calendar, the start time to be rounded off to the nearest nth minute indicated by this setting.
|
Number
|
15
|
|
SET012
|
Allow Color Coding (NOT AVAILABLE FOR USE YET)
|
Indicates if the user is allowed to create color-coding rules for the work order list
|
Boolean
|
True
|
|
SET013
|
Allow Work Order Field Selection (NOT AVAILABLE FOR USE YET)
|
Indicates if the user is allowed to customize the list of fields displayed in work order list
|
Boolean
|
True
|
|
SET014
|
Allow Team Search (NOT AVAILABLE FOR USE YET)
|
Indicates if the user is allowed to perform a team search in dispatch console
|
Boolean
|
True
|
|
SET015
|
Allow Technician Search (NOT AVAILABLE FOR USE YET)
|
Indicates if the user is allowed to perform a technician search in dispatch console
|
Boolean
|
True
|
|
SET016
|
Allow Configuration of Search (NOT AVAILABLE FOR USE YET)
|
Indicates if the user is allowed to configure how search is performed in dispatch console
|
Boolean
|
True
|
|
SET017
|
Allow Technician Field Selection (NOT AVAILABLE FOR USE YET)
|
Indicates if the user is allowed to customize the list of fields displayed in technician tree view
|
Boolean
|
True
|
|
SET018
|
Allow Time Zone Selection (NOT AVAILABLE FOR USE YET)
|
Indicates if the user is allowed to change the time zone when viewing calendar of events
|
Boolean
|
True
|
|
SET019
|
Allow Creation of Views (NOT AVAILABLE FOR USE YET)
|
Indicates if the user is allowed to create custom views on work order list
|
Boolean
|
True
|
|
SET020
|
Allow Multiple Assignment (NOT AVAILABLE FOR USE YET)
|
Indicates if the user is allowed to perform multiple assignment on a work order
|
Boolean
|
True
|
|
SET021
|
Events outside technician business hours
|
How dispatch console should handle creation of events outside technician business hours
|
Picklist
|
Warn
|
|
SET022
|
Retain Dispatch Console Lock on Un-Assignment
|
When a work order is unassigned in dispatch console, based on this flag, the work order will be released for processing by automated dispatch engine. If set to true, only dispatch console can be used to dispatch the work order
|
Boolean
|
False
|
|
SET023
|
Enforce integrity of work order times and event duration
|
Setting this to true will ensure that the difference between the work order event start date time and end date time is equal to the sum of work order service duration, driving duration, and idle time.
|
Boolean
|
True
|
|
SET024
|
Remove past events on work order unassignment
|
Setting this to true will remove the past events also when the user chooses to change the work order assignment.
|
Boolean
|
False
|
|
SET025
|
Allow double booking of technician on creation of new Event
|
This setting determines if Dispatch Console allows (without warning) or disallows double booking of technician while creating a new event.
|
Picklist
|
Allow
|
|
SET026
|
Check for double booking on creating / updating Work Order events only
|
If TRUE, checking for double booking of technicians will happen only on creating / updating Work Order events. If FALSE, double booking will be checked on creating / updating any type of event.
|
Boolean
|
False
|
|
SET027
|
Allow double booking of technician on updating an existing Event
|
This setting determines if Dispatch Console allows (without warning) or disallows double booking of technician while updating an existing event.
|
Picklist
|
Allow
|
|
SET028
|
Consider only existing Work Order events for checking double booking
|
If TRUE, checking for double booking will happen considering the existing Work Order events only. If FALSE, double booking will be checked considering all types of existing events.
|
Boolean
|
False
|
|
SET029
|
Work Order batch size
|
Setting used to fetch work orders in multiple batches when loading a Work Order Queue / View. Batch size is determined by this setting value. One API call is made per batch. Useful when data volumes are high.
|
Number
|
100
|
|
SET030
|
Position of Null value rows when sorted in Ascending Order (NOT AVAILABLE YET)
|
Internal setting that determines how null values will be treated when sorting in ascending order
|
Text
|
FIRST
|
|
SET031
|
Position of Null value rows when sorted in Descending Order (NOT AVAILABLE YET)
|
Internal setting that determines how null values will be treated when sorting in descending order
|
Text
|
LAST
|
|
SET032
|
Refresh calendar when refreshing work order list explicitly
|
This setting controls whether technician calendar should be refreshed when Work Order list is refreshed explicitly (manual refresh or auto-refresh at defined intervals)
|
Boolean
|
False
|
|
SET033
|
Number of technicians per batch when retrieving calendar events
|
Setting used to optimize the loading of calendar events. Events are retrieved in batches based on the values of this setting & SET034. A batch consists of events for \"x\" technicians (SET033) for \"y\" days (SET034). One API call is made per batch.
|
Number
|
20
|
|
SET034
|
Number of days per batch when retrieving calendar events
|
Setting used to optimize the loading of calendar events. Events are retrieved in batches based on the values of this setting & SET033. A batch consists of events for \"x\" technicians (SET033) for \"y\" days (SET034). One API call is made per batch.
|
Number
|
7
|
|
SET035
|
Maximum Cache Size (Kilobytes)
|
Internal setting to control the maximum cache space to be used by dispatch console
|
Number
|
10000
|
|
SET036
|
Assign work order to Service Team or Technician on drag and drop to tree
|
If set to Allow, work order is assigned to Service Team or Technician on drag and drop to the Service Team tree. If set to Disallow, work order assignment is blocked. If set to Warn, work order assignment is allowed after getting confirmation from user.
|
Picklist
|
Warn
|
|
SET037
Referenced in: Creating Work Order Event
|
Is Work Order Event Subject editable
|
This setting determines if the Subject field in the Event dialog box is editable for Work Order events.
|
Boolean
|
True
|
|
SET038
|
Update Field1
|
API name of the updateable Work order / Event fields to be displayed in the Dispatch Console Event Screen
|
Text
|
|
|
SET039
|
Update Field2
|
API name of the updateable Work order / Event fields to be displayed in the Dispatch Console Event Screen
|
Text
|
|
|
SET040
|
Update Field3
|
API name of the updateable Work order / Event fields to be displayed in the Dispatch Console Event Screen
|
Text
|
|
|
SET041
|
Update Field4
|
API name of the updateable Work order / Event fields to be displayed in the Dispatch Console Event Screen
|
Text
|
|
|
SET042
|
Update Field5
|
API name of the updateable Work order / Event fields to be displayed in the Dispatch Console Event Screen
|
Text
|
|
|
SET043
|
Update Field6
|
API name of the updateable Work order / Event fields to be displayed in the Dispatch Console Event Screen
|
Text
|
|
|
SET044
|
Update Field7
|
API name of the updateable Work order / Event fields to be displayed in the Dispatch Console Event Screen
|
Text
|
|
|
SET045
|
Update Field8
|
API name of the updateable Work order / Event fields to be displayed in the Dispatch Console Event Screen
|
Text
|
|
|
SET046
|
Update Field9
|
API name of the updateable Work order / Event fields to be displayed in the Dispatch Console Event Screen
|
Text
|
|
|
SET047
|
Update Field10
|
API name of the updateable Work order / Event fields to be displayed in the Dispatch Console Event Screen
|
Text
|
|
|
SET048
|
Image URL for the Work Order
|
URL to the image displayed as icon for Work Order in Dispatch Console Map.
|
Text
|
http://files.servicemax.com/images/womap-pin.png
|
|
SET049
|
Image URL for the Team
|
URL to the image displayed as icon for Service Team in Dispatch Console Map.
|
Text
|
http://maps.google.com/mapfiles/kml/pal4/icon53.png
|
|
SET050
|
Image URL for the Technician’s home location (NOT IN USE)
|
URL to the image displayed as icon for Technician’s home location in Dispatch Console Map
|
Text
|
http://files.servicemax.com/images/MapTechnicianHome.svg
|
|
SET051
|
Auto-Refresh Work Order List on saving of Work Order Event
|
Setting indicates if work order list should be refreshed when a Work Order Event is created or updated
|
Boolean
|
False
|
|
SET052
|
Default event start time for Multi Assign of Work Order
|
Default event start time to be used when Work Order is assigned to multiple technicians. Specify the time in HH:mm format (00:00 to 23:59)
|
Text
|
08:00
|
|
SET053
|
Allow deploying of settings to other Super Dispatchers
|
Setting this to True will allow a Super Dispatcher to deploy UI Settings to other Super Dispatchers.
|
Boolean
|
TRUE
|
|
SET054
Referenced in: Creating Work Order Event
|
Unit of measure for Service Duration and Travel Time
|
This determines the Unit of measure for Service Duration and Travel Time when viewing, creating, editing, or hovering over events. If the value is Hours, time is displayed in Hours and Minutes. If it is Minutes, time is displayed in Minutes.
|
Picklist
|
Minutes
|
|
SET055
|
Unit of measure to plot Map
|
This determines the Unit of measure to plot Map in Dispatch Console.
|
Picklist
|
Miles
|
|
SET056
|
Auto-Refresh Work Order List on deleting of Work Order Event
|
Setting indicates if work order list should be refreshed when a Work Order Event is deleted
|
Boolean
|
True
|
|
SET057
|
Apply Event Subject Rule for Multi Assign?
|
If this setting value is True, applicable Event Subject Rule will be applied to get the event subject for the work order events created during Multi Assign operation. If it is False, event subject will be Work Order Number for these events.
|
Boolean
|
False
|
|
SET058
|
Auto-Refresh calendar when Work Order list is implicitly refreshed
|
This setting controls whether technician calendar should be refreshed automatically when Work Order list is implicitly refreshed (on switching Work Order View / Queue or changing Status)
|
Boolean
|
False
|
|
SET059
Referenced in Plotting Records on the Map
|
Default number of records to be populated on map
|
This setting is used to default the number of records to plot on map
|
Picklist
|
25
|
|
SET060
|
Image URL for the Account
|
URL to the image displayed as icon for Account in Dispatch Console Map.
|
Text
|
http://maps.google.com/mapfiles/kml/pal2/icon6.png
|
|
SET061
|
Image URL for the Location
|
URL to the image displayed as icon for Location in Dispatch Console Map.
|
Text
|
http://maps.google.com/mapfiles/kml/pal3/icon21.png
|
|
SET062
|
Show non-Work Order events
|
Setting this to true displays the events related to records of objects other than Work Order in the Dispatch Console. These events will be shown without the related record information and with a configurable color.
|
Boolean
|
True
|
|
SET063
|
Load English font from ServiceMax package
|
Set it to true to load English font from ServiceMax package for better look and feel. Set it to false to load the default English font from the client system and to support display of mixed content (e.g. Korean or Chinese with English) for English users.
|
Boolean
|
True
|
|
SET064
|
Event attribute to show in Multi-Assign dialog box
|
What is the event attribute to be shown with Start date time in Multi-Assign dialog box: Duration or End date time?
|
Picklist
|
End Date Time
|
|
SET065
|
Category of users allowed to Reset User Settings
|
This setting displays the Reset button in the Settings area for the specified category of users. Select 'All' to display the button for all users, 'Super Dispatcher' for Super Dispatchers only, and 'None' for none of the users.
|
Picklist
|
All
|
|
SET066
|
Enable filtering by technicians assigned/scheduled to the listed work orders
|
If set to True, filter technicians buttons will be visible in Dispatch Console. They allow filtering of technicians listed in the tree, to show only the technicians who have been assigned to or show only the events associated with the list of work orders displayed in the grid.
|
Boolean
|
True
|
|
SET067
|
Enable Advanced Technician Search (MCTM) in Dispatch Console
|
If set to True, Advanced Technician Search buttons will be visible in Dispatch Console. They allow filtering of technicians listed in the tree, to show only the technicians matching the multiple criteria defined in Advanced Search Control Panel, for the work order selected in grid.
|
Boolean
|
True
|
|
SET068
|
Image URL for the Technician’s current location (NOT IN USE)
|
URL to the image displayed as icon for Technician's current location in Dispatch Console Map.
|
Text
|
http://files.servicemax.com/images/MapTechnicianCurrent.svg
|
|
SET070
|
Default number of events fetched when viewing events for selected work orders
|
This setting is used to default the total number of events to be retrieved and shown in Dispatch Console for the selected work orders when the ‘Show only events associated with the work orders above’ filter is turned on. Set this to a lower value if Dispatch Console is unable to load all the events fetched.
|
Number
|
1000
|
|
SET071
|
Enable Map in Dispatch Console and Geocoding in OptiMax
|
Setting this to True enables the Map feature in Dispatch Console, and the geocoding of work order and technician addresses in OptiMax. When enabled, geocoding and Map feature use Google Maps API calls.
|
Boolean
|
True
|
|
SET072
|
Enable highlighting of technician's working hours in Calendar
|
On setting this to True, technician's working hours and company holidays will be highlighted in the Dispatch Console Calendar (Gantt), using the colors configured for the relevant user settings. When set to False, Calendar will display Saturdays and Sundays as the default holidays.
|
Boolean
|
False
|
|
SET073
|
Work order grid page size
|
This holds the number of work orders displayed in work order grid in Dispatch Console HTML.
|
Picklist
|
200
|
|
SET074
|
Technician Batch Size for event retrieval
|
Setting used to optimize the loading of calendar events. Total events to be retrieved is computed based on the values of this setting & SET001. A batch consists of events Id for "x" technicians (SET074) for "y" days (SET001) or 1 year, whichever is lower. One API call is made per batch.
|
Picklist
|
500
|
|
SET075
|
Event Details retrieval Batch size
|
Setting used to optimize the loading of calendar events. Events are retrieved in batches based on the values of this setting. A batch consists of events for "x" event Ids. One API call is made per batch.
|
Picklist
|
1500
|
|
SET076
|
Default week start day in DC HTML calendar
|
This setting controls the default display of week start day in DC HTML calendar.
|
Picklist
|
Monday
|
|
SET077
|
Weighted value for matching technician’s skill expertise to a work order
|
This relative weighted value is used to compute the matching score of a technician on skill expertise to a work order. A value of <= 0, disables skill matching and hides the ‘Skills’ tab in the Advanced Technician Search screen in Dispatch Console. The weight value is relative to other matching attributes of ATS, defined in SET078, SET079 and SET080, which reflects the total ATS match score.
|
Number
|
10
|
|
SET078
|
Weighted value for matching technician’s product expertise to a work order
|
This relative weighted value is used to compute the matching score of a technician on product expertise to a work order. A value of <= 0, disables product matching and hides the ‘Product Expertise’ tab in the Advanced Technician Search screen in Dispatch Console. The weight value is relative to other matching attributes of ATS, defined in SET077, SET079 and SET080, which reflects the total ATS match score.
|
Number
|
10
|
|
SET079
|
Weighted value for matching technician’s eligibility to a work order
|
This relative weighted value is used to compute the matching score of a technician on eligibility to a work order. A value of <= 0, disables eligibility matching and hides the ‘Eligibility’ tab in the Advanced Technician Search screen in Dispatch Console. The weight value is relative to other matching attributes of ATS, defined in SET077, SET078 and SET080, which reflects the total ATS match score.
|
Number
|
10
|
|
SET080
|
Weighted value for matching preferred or required technician to a work order
|
This relative weighted value is used to compute the matching score of a technician on being preferred or required to a work order. A value of <= 0, disables preferred technician matching and hides the ‘Technician Constraints’ tab in the Advanced Technician Search screen in Dispatch Console. The weight value is relative to other matching attributes of ATS, defined in SET077, SET078 and SET079, which reflects the total ATS match score.
|
Number
|
10
|