Working With Platform Event and Real-Time Sync Queues

Service Modules > Scheduling and Optimization > Service Board > Service Board for Implementers > Creating and Deploying a Service Board Instance > About SFDC-to-Max Sync Configuration > Working With Platform Event and Real-Time Sync Queues

Queue administration and management for Salesforce platform events and Service Board real-time sync includes a variety of tasks. Platform event subscriber configuration for Service Board is based on the EMP service, which receives platform events from Salesforce. To administer and manage platform event and real-time sync queues, you perform the following tasks:

• Monitoring platform events and current queue status

• Reinitializing the EMP service and resetting the last subscribed replayId value

• Clearing real-time sync queues and configuring the EMP platform event queue

For tenants deployed in cluster configurations, the EMP service runs on the job application in the cluster. To perform queue administration and management tasks programmatically, you must first access the job application.

For more information:

• Accessing the Job Application on Cluster Tenants

• Monitoring Platform Events

• Reinitializing the EMP Service

• Checking Current Platform Event Queue Status

• Resetting the Previously Subscribed replayId Value

• Clearing Real-Time Sync Queues

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