Disabling Travel Time Calculation for Schedule-Optimized Appointments and Events
When Appointments and Events are synced from Salesforce to Service Board, travel time recalculation is triggered as applicable by default. However, travel times calculated by the Schedule Optmization engine should not be recalculated and overwritten on the Service Board side. To retain travel times in Appointments and Events scheduled by the Schedule Optimization engine on the Salesforce side, you can configure the Bypass Travel Time Recalculation User setting.
To disable travel time calculation for schedule-optimized Appointments and Events:
1. In Max Admin, on the User Management (
) launchpad menu, click Settings, and then in the list view, click Bypass Travel Time Recalculation User.
) launchpad menu, click Settings, and then in the list view, click Bypass Travel Time Recalculation User.2. On the record page, on the System Info tab, select the Active check box, and then in the top left corner, click Save and Close (
).
). | By default, the Active check box is selected. When you clear the Active check box, you must manually clear the Default Value field value on the Overview tab. If you reselect the Active check box later on, you must complete additional steps to populate the Default Value field. To do so, in Max Designer, navigate to the Initial Sync Optimax Setting record, and then in the top right corner, on the Actions Menu, click Run Initial Sync. Otherwise, this setting does not take effect. |
3. In Max Designer, on the Developer Tools (
) launchpad menu, click Initial Sync Actions, and then in the list view, click Initial Sync Optimax Setting.
) launchpad menu, click Initial Sync Actions, and then in the list view, click Initial Sync Optimax Setting.4. On the record page, in the top right corner, click Options (
), and then on the Options menu, click Run Initial Sync.
), and then on the Options menu, click Run Initial Sync.For more information: