Configuring Workflow Values in Custom Field Mappings in Transform Templates
You can configure specific workflow field values in custom field mappings for transform templates to be set in records during Salesforce-to-Service Board data sync.
To configure workflow values in custom field mappings in transform templates:
• Open the transform template you want to modify, and then in the Custom Field Mappings field, append ::forced to the workflow state name you want to configure, for example:
"svmx_workflow": "'Work Completed::forced'"
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There is no need to append ::forced to workflow state names in the following transform templates, because their configured transform operations do so automatically:
• Job Initial Sync Template
• Job Initial Sync Template - Foundation
• WorkOrder to Job Update Template
• WorkOrder to Job Update Template - Foundation
• Closed SFE Initial Sync Template
• Closed SFE Initial Sync Template - Foundation
• SFE Initial Sync Template
• SFE Initial Sync Template - Foundation
• SME Initial Sync Template
• SME Initial Sync Template - Foundation
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For more information: