Configuring Resource Location Timeout Settings
On the Map tab, in the Resources subtab, users can update location information for single Resources or for all Resources in a Service Team or Territory. By default, Resource location data refresh requests time out after 10 seconds. In busy high-volume environments, at times when location data cannot be retrieved successfully even when valid Resource location data was recently reported, you can adjust timeout settings.
Before you configure a longer timeout interval to address this issue, ensure that the following conditions are met:
• PubNub is correctly configured.
• Mobile applications are correctly configured and running in the foreground or background, and technicians are logged into mobile apps.
• Device operating system updates have not placed mobile applications into suspended states to conserve battery power.
• Resources related to location data refresh requests are technicians and not Crews or Equipment, and are associated with an active user with a valid external ID.
To configure Resource location timeout settings for single Resources:
1. In Max Designer, click Administration (
) > , and then in the list view, click Resource Location Request Timeout (in seconds).
) > , and then in the list view, click Resource Location Request Timeout (in seconds).2. On the record page, on the Overview tab, in the Default Value field, set a value of up to 50 seconds, and then in the top left corner, click Save and Close (
).
).