Service Modules > Scheduling and Optimization > Service Board > Service Board Usage and Configuration > Service Board for Implementers > Creating and Deploying a Service Board Instance > About SFDC-to-Max Sync Configuration > Working With Sync Configuration Options > Configuring Real-Time Sync for the Service Task Object
Configuring Real-Time Sync for the Service Task Object
If your organization uses a custom Flow to execute real-time sync for the ServiceMax Event object instead of the predefined Flow that ships with Service Board, you must update the custom Flow to add the Service Task field to the filtering condition of the Is Field Modified outcome.
To configure Salesforce-to-Service Board real-time sync for the Service Task object:
1. In Salesforce, on the Setup page, in the left pane, click Platform Tools > Process Automation > Flows, and then in theTriggered Flows list view, open the existing custom Flow for the ServiceMax Event object.
2. On the Flow page, double-click the Decision element, and then in the Edit Decision dialog box, under Outcomes section, in the left pane, click Is Field Modified.
3. In the right pane, click Add Condition and add the following filtering criteria, and then click Done.
◦ Condition: OR
◦ Resource: Triggering SVMXC__SVMX_Event__c
◦ Operator: Is Changed
◦ Value: True
4. In Flow Builder, click Save.
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