Real-time sync between SFDC and Service Board is accomplished via REST, HTTPS, and Comet.

Salesforce-to-Service Board real-time sync is accomplished via processes that publish record create/update/delete events as platform events to which Service Board subscribes. For record updates, platform events are published only when mapped fields are updated. Failures are logged in the Outbound Queue table with error codes and details, so that system administrators can address any data issue and manually retry the operation.

Service Board-to-Salesforce real-time sync is triggered dynamically by record create/update/delete events. When HTTP Notification Request records exist for associated objects and event types, Notification records are generated. The Send HTTP Notifications system job runs at 1-second intervals to send pending or failure notifications, and automatically resends HTTP 400 data validation error notifications when relevant records are updated after failures.

Notifications are sent to SFDC only for updates to fields listed in the Observed Fields tab of HTTP Notification Request: Update Job records.