Operational Insights Dashboard Information

Analytics > Service Analytics for Core > Service Analytics Dashboards > Operational Insights Dashboard Information

This topic explains in detail the information displayed on the Operational Insights dashboard. This dashboard gives you information about the performance of the installed product, operational maintenance of the installed product, and various factors that influence the supportability decision for an installed product.

Prerequisites

1. Upgrade your org to the 23.1 or later ServiceMax Core release package and then re-install the extension package for the new dashboards to be available.

2. Add the Operational Insights dashboard on the Installed Product record. For more information, see Adding Operational Insights Dashboard.

3. Populate the Expected Margin % on the Product and Service Contract record.

4. Populated the Life Expectancy and End of Service Life fields on the Product record.

5. Populate the Unit Cost field on the Work Detail for total cost calculation.

Dashboard Information

Chart Name	Chart Description	Additional Details
Performance Maintenance Metrics
Mean Time to Repair	Indicates the average time it takes to repair the Installed product.	You can view how MTTR has changed quarter over quarter. This acts as an indicator to further analyze any drastic change in repair time and take necessary steps.
Mean Time Between Failures	Indicates the mean time between failure for this installed product in hours.	You can view how many break-fix types of work requests were created for this installed product quarter over quarter.
Uptime	Indicates the actual uptime of the installed product. Parallely you can compare the uptime with its peer-installed product, the expected uptime% set on the product and what is the agreed uptime% on the service contract.	Hover on the uptime value displays the downtime and uptime hours for this installed product. For example, the Uptime is 99.77%. The average uptime across all its peer-installed product is 99.94%. In this case, the uptime is less in comparison with the peer asset.
Operational Maintenance Metrics
PM Compliance	Indicates the PM completion percentage. The compliance is mainly tracked to avoid unexpected downtime and enable the service manager to better plan the maintenance activity. You can view the number of open and completed PMs. It also the status of the most recent PM created for this installed product.	For example, PM Compliance is 66% against the benchmark of 90%.
Maintenance % of Replacement Asset Value	Indicates the percentage spent for the maintenance of the installed product in comparison with the actual product cost. This metric is tracked to ensure we spend less by adopting better maintenance habits.	Total service cost and product cost information are displayed to get a quick comparison of maintenance costs. For example, 317% is very high in comparison with the product cost.
FCO Compliance	Indicates the FCO closure percentage. This metric is tracked to indicate any open FCOs and review them on time so that there is no impact.
Supportability Factors
Age	Indicates the age of the installed product and the life expectancy set for this installed product in comparison with the current age.	If the end of service life is set for the product, then it is displayed. Helps to decide if the installed product must be covered under a service contract or not.
Contract	Indicates the contract under which the installed product is covered and a quick indicator to know if it's due for renewal shortly.	You can view the total contract period in months and how many months have lapsed in the contract.
Service Profit	Indicates the profitability % for the installed product. Hovering on it displays the cost and revenue information for the installed product.	You can view the profitability trend year on year is displayed. Hovering on it gives the actual value.

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