Traffic-Aware Routing and ETA Accuracy
Incorporate real-time traffic data into scheduling to improve travel time calculations and ETA accuracy.
The Schedule Optimization initiates an optimization cycle and detects updated traffic data that impacts scheduled travel routes. A Dispatcher relies on the system to consider live traffic conditions during scheduling and optimization. The system recalculates travel times and ETAs using traffic-aware routing data and adjusts job sequences when required.
This ensures accurate customer communication and realistic technician schedules.
Example
A technician is assigned to a job scheduled at 4:30 PM. The Schedule Optimization:
• Calculates normal travel time as 30 minutes
• Receives live traffic data indicating an accident increases travel time to 55 minutes
• Recalculates the technician’s travel time using traffic-aware routing
• Updates the ETA based on the new travel duration
Result
The Schedule Optimization provides accurate ETAs and prevents unrealistic scheduling caused by traffic disruptions.