SET001

Enable Audit Logger for Real-Time Scheduling web service APIs

When set to True, the Audit Logger can capture the Request and Response messages of Real-Time Scheduling web service API calls. The messages are stored in the ServiceMax Job Logs custom object.

Boolean

False

SET002

Define logging level of Audit Logger for Real-Time Optimization Engine

Define the logging level of Audit Logger for Real-Time Optimization Engine.

Picklist

DEBUG

SET003

Work Order fields that initiate Book Job API call

Set this to the comma-separated list of API names of Work Order fields. Book Job API call is initiated if any of these fields are updated.

Text

Null

SET004

Enable MaxQ for batch processing of high volume Job Book & Job Update requests

When this setting is True, a mechanism called MaxQ is enabled. When it is enabled, automatic Job Book & Job Update requests are queued initially, and then processed & sent to Real-Time Optimization Engine in batches. This is useful when the volume of Job Book & Job Update requests is high, as it reduces the number of calls made from Salesforce to Real-Time Optimization Engine. The batch size is determined by the value of global setting SET005 and the interval at which queued requests are processed is determined by the value of global setting SET006. When this setting is False, the requests are sent to Real-Time Optimization Engine one at a time, in real-time.

Boolean

False

Used to enable MaxQ in Real-time Optimization.

SET005

Batch size for processing Job Book & Job Update requests by MaxQ scheduler

This setting determines the number of queued Job Book and/or Job Update requests picked up for processing by the MaxQ scheduler and sent to the Real-Time Optimization Engine as a single batch. This setting is applied when MaxQ is enabled by setting SET004 to True.

Number

30

Used to specify the batch size for MaxQ in Real-time Optimization.

SET006

Interval at which MaxQ scheduler processes queued Job Book & Job Update requests

This setting determines the interval (in seconds) at which the MaxQ scheduler picks up the queued Job Book and/or Job Update requests for processing. This setting is applied when MaxQ is enabled by setting SET004 to True.

Number

60

Used to specify the interval at which MaxQ picks up queued requests in Real-time Optimization.

SET007

Retry-scheduler interval to attempt failed CRUD requests

This setting determines the interval (in seconds) at which the re-try scheduler picks up the failed Work orders, non-WO events, or technicians create, update, and delete requests to the optimizer engine.

Number

60

SET008

Enable Batching

When set to True, it enables batching of work orders, technicians, and events during initiating and resuming the job.

Boolean

False

SET012

Event Type(s) to Skip

Comma-separated list of event type(s) not to sync with OptiMax.

Text

Null