Real-Time Dispatch for Repair Work Orders
Automatically dispatch high-priority Repair and Application work orders in near real time using Current Day Optimization (CDO) to minimize customer downtime.
A Dispatcher relies on near real-time CDO to automatically schedule newly created or updated Repair and Application work orders. The system evaluates availability and assigns the best-fit technician during each optimization cycle. This ensures urgent customer issues are addressed without delay.
• CDO handles Repair and Application work orders in near real time.
• In each optimization cycle, the system automatically picks up and schedules newly created or updated work orders.
• The system aligns dispatch timing with the configured execution frequency to minimize delays.
Example
At 2:10 PM, a high-priority Repair work order is created due to a customer system outage.
The system:
• Runs the next CDO cycle as scheduled.
• Automatically picks up the new Repair work order.
• Schedules the work order to the nearest qualified technician with available capacity.
Result
The customer gets faster service without waiting for end-of-day planning.