Fields Not to be Updated by Custom Code
ServiceMax recommends that you do not update the following object fields using custom code:
|
Object
|
Field Name
|
API Name
|
|---|---|---|
|
Work Order
|
Technician
|
SVMXC__Group_Member__c
|
|
Service Team
|
SVMXC__Service_Group__c
|
|
|
Dispatch Status
|
SVMXC__Dispatch_Status__c
|
|
|
Scheduled Date Time
|
SVMXC__Scheduled_Date_Time__c
|
|
|
Driving Time (in minutes)
|
SVMXC__Driving_Time__c
|
|
|
Scheduling Status
|
SVMXC__Work_Order_Scheduling_Status__c
|
|
|
Violation Status
|
SVMXC__Violation_Status2__c
|
|
|
Violation Message
|
Scheduling Retry Count
|
|
|
SVMXC__Scheduling_Retry_Count__c
|
SVMXC__Violation_Message__c
|
|
|
Scheduled Date Time
|
SVMXC__Scheduled_Date_Time__c
|
|
|
OptiMax Status
|
SVMXC__OptiMax_Status__c
|
|
|
OptiMax Error Text
|
SVMXC__OptiMax_Error_Text__c
|
|
|
Service Duration (in Seconds)
|
SVMXC__Service_Duration__c
|
|
|
Scheduling Change Token
|
SVMXC__Scheduling_Change_Token__c
|
|
|
QTL Status
|
SVMXC__QTL_Status__c
|
|
|
Qualified Technicians
|
SVMXC__Qualified_Technicians__c
|
|
|
Skill Set
|
SVMXC__Skill_Set__c
|
|
|
Dispatch Process
|
SVMXC__Dispatch_Process__c
|
|
|
Lock Appointment Schedule
|
SVMXC__SM_Lock_Appointment_Schedule__c
|
|
|
Dependency Group
|
SVMXC__Dependency_Group__c
|
|
|
Preferred Technician
|
SVMXC__Preferred_Technician__c
|
|
|
Primary Territory
|
SVMXC__Primary_Territory__c
|
|
|
Country
|
SVMXC__Country__c
|
|
|
Zip
|
SVMXC__Zip__c
|
|
|
Preferred Start Time
|
SVMXC__Preferred_Start_Time__c
|
|
|
Preferred End Time
|
SVMXC__Preferred_End_Time__c
|
|
|
Event (Salesforce Event)
|
Duration
|
DurationInMinutes
|
|
Subject
|
Subject
|
|
|
Related To
|
WhatId
|
|
|
Assigned To
|
OwnerId
|
|
|
Latitude
|
SVMXC__SM_Latitude__c
|
|
|
Longitude
|
SVMXC__SM_Longitude__c
|
|
|
Start
|
StartDateTime
|
|
|
End
|
EndDateTime
|
|
|
Date
|
ActivityDate
|
|
|
Time
|
ActivityDateTime
|
|
|
Service Duration
|
SVMXC__Service_Duration__c
|
|
|
Status
|
SVMXC__SM_Status__c
|
|
|
Travel Time to Work Order Location (Mins)
|
SVMXC__Driving_Time__c
|
|
|
Idle Time for the Job (Mins)
|
SVMXC__SM_Idle_Time__c
|
|
|
Travel Time to Back To Home Base (Mins)
|
SVMXC__Driving_Time_Home__c
|
|
|
ServiceMax Event
|
Service Time (in Seconds)
|
SVMXC__Service_Duration__c
|
|
Subject
|
Name
|
|
|
WhatId
|
SVMXC__WhatId__c
|
|
|
Technician
|
SVMXC__Technician__c
|
|
|
WhoId
|
SVMXC__WhoId__c
|
|
|
Latitude
|
SVMXC__SM_Latitude__c
|
|
|
Longitude
|
SVMXC__SM_Longitude__c
|
|
|
StartDateTime
|
SVMXC__StartDateTime__c
|
|
|
EndDateTime
|
SVMXC__EndDateTime__c
|
|
|
ActivityDate
|
SVMXC__ActivityDate__c
|
|
|
ActivityDateTime
|
SVMXC__ActivityDateTime__c
|
|
|
DurationInMinutes
|
SVMXC__DurationInMinutes__c
|
|
|
Status
|
SVMXC__SM_Status__c
|
|
|
Travel Time to Workorder Location (Mins)
|
SVMXC__Driving_Time__c
|
|
|
Idle Time for the Job (Mins)
|
SVMXC__SM_Idle_Time__c
|
|
|
Travel Time Back to Home Base (Mins)
|
SVMXC__Driving_Time_Home__c
|
 |
• Ensure that the API names of the custom fields you add are not the same as the existing scheduling-related fields.
• Schedules are not updated in SFDC if there are errors and exceptions because of any incorrect custom code updates.
|