Locking Work Orders
Scheduling Optimization provides you the ability to lock a scheduled work order either to a fixed time and technician, or to an arrival window with the flexibility of any qualified technician attending to it.
Locking a work order indicates to Schedule Optimization the locked parameter should be respected by Schedule Optimization while scheduling.
Examples:
• If you lock a work order to a fixed window, the work order is scheduled at that time. However, RTO has the flexibility to schedule the work order to any suitable technician.
• If you lock the work order with technician assignment and the timeslot, RTO schedules the work order only to the specified technician in the specified timeslot.
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You can lock work orders only if the scheduling status is Tentative.
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