Service Modules > Scheduling and Optimization > Schedule Optimization > Schedule Optimization for Administrators > Configured Behavior > Event Creation Behavior
Event Creation Behavior
The event creation behavior when a work order qualifies for a dispatch process is as follows:
Dispatch Method
Event Creation Behavior
Immediate Dispatch
Events are created for the qualifying work orders with a scheduled date time and technician assignment.
Optimized Batch
Events are not created for the qualifying work orders by default.
If the dispatcher/planner creates events for such work orders, such events are recognized and updated by Schedule optimization during scheduling. Duplicate events are not created.
Long Term Planner
Real-Time Optimization
Events are created for the qualifying work orders with a scheduled date time and technician assignment.
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