Error Codes and Messages
This section provides information about the message codes and messages populated in the Appointment Booking response JSONs.
Error Status Code
Message
Corresponding Violation Message
Corresponding Error Message in the UI
0
SUCCESS
1
Request timed out
2
Work Order missing some details
3
No appointments within configured arrival windows
4
Error processing request
5
Slot cost is higher than earlier
6
Error fetching appointment window
Hard constraint is violated.
Error code: -120
Error fetching appointment windows. Hard constraint is violated
The work order cannot be scheduled due to a hard constraint violation (e.g., mandatory skill, mandatory resource preference)
Error fetching appointment windows. Constraint violation
Error code: -112
The maximum distance of the technician exceeded constraint is violated
The appointment exceeds the maximum driving distance.
Early arrival constraint is violated.
Error code: -107
The late arrival constraint is violated
The resource is scheduled to be on location after the access hours of the appointment.
Error code: -111
Total working hours of the technician exceeded constraint is violated
The appointment exceeds the maximum daily working hours, including overtime.
Error code: -500Constraint violation
Data validation error. Contact system administrator.
Error code: -113
Another event already has taken this slot, the resources working hours are not matching the event, or the event cannot be reached in time.
There is not enough available overlap between the access hours of the appointment and the resource's working hours.
Error code: -119
The work order cannot be scheduled. Most likely, no active routes are available.
The work order cannot be scheduled with the provided data. Check related data quality and configurations.
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