What's Changed
External Client Apps for Service Board Sync
Salesforce is continuing the rollout of External Client Apps (ECAs) as the strategic replacement for customer-created Connected Apps. As part of this transition, Salesforce is disabling the creation of new Connected Apps by default and recommends using ECAs for new integrations. Salesforce will stop supporting the Connected Apps in Winter ’27 (October 2026).
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Use this option when you need to automatically synchronize data between Service Board and Salesforce through secure communication without user interaction.
• New customers: Use an External Client App. Do not use the out-of-the-box (OOTB) Connected App.
• Existing customers: Migrate from the OOTB Connected App to an External Client App before Winter ’27 (October 2026) to ensure continued compatibility with Salesforce authentication requirements.
To avoid service disruptions and ensure continued compatibility with Salesforce, complete the migration to an External Client App as part of your upgrade planning.
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For more information, see Creating External Client App For Service Board Sync.
External Client Apps for Service Board SSO
Salesforce recommends External Client Apps as the modern framework for Salesforce integrations and authentication. External Client Apps provide a secure and scalable approach for connecting applications to Salesforce while aligning with Salesforce's long-term integration strategy.
Service Board SSO now supports authentication through an External Client App, enabling customers to adopt Salesforce's recommended authentication framework.
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Use this option when you want users to authenticate and log into Service Board directly using their Salesforce credentials with secure session management.
• New customers: Use an External Client App for Service Board SSO integrations.
• Existing customers: Salesforce recommends migrating from Connected Apps to External Client Apps. Although no migration deadline has been announced, adopting ECAs helps ensure future compatibility with Salesforce platform enhancements.
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For more information, see Creating External Client App For Service Board SSO.