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Case Number
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Defect Number
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Description
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00177015
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065294
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In the ServiceMax Go app for Windows, when users initiated the Send Email action from a work order that had no contact linked, the To field in the email composer was automatically populated with an email address from the parent account’s related contact instead. Despite the value appearing populated, the system did not recognize this address as a valid recipient, and attempts to send the email failed with an Email recipient is missing error. This incorrect pre-population caused the email action to fail when no direct contact was associated with the work order.
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