12.2.0 Direct Update One
ServiceMax Go App for Windows 12.2.0 Direct Update One - September 9, 2025
Defects Fixed
The following defect was fixed in the Windows Go 12.2.0 Direct Update One patch release.
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Direct Update: ServiceMax Go uses Direct Update to deliver over‑the‑air (OTA) fixes. Please ensure that your network security policies allow access to the Direct Update server, which is fully managed and operated by PTC/ServiceMax: https://codepush-smaxprod.azurewebsites.net/
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Case Number
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Defect Number
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Description
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00176675
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065145
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In the Windows Go app version 12.2.0, technicians attempted to use the Select IP SFM to add and save an IP against a case line, but the action consistently failed with the error There was a problem running custom script. The affected SFM configuration was reviewed and confirmed to be correct, ruling out script misconfiguration. The failure appeared specific to the newer Windows release, where the Save action triggered an execution error that prevented the script from completing. This discrepancy indicated a regression introduced in version 12.2.0 that impacted script handling exclusively on Windows.
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