Character Limit Known Issue

If a text of length 255 characters including new lines is entered and synchronized to the server, sync is successful. However, if the same field is opened for editing on Salesforce UI with the same value entered on the client, it displays the error ‘1 over limit’.

Explore Search Known Issue Related to Special Characters

The following special characters do not give the expected results in the Explore search:

Lookup Search Known Issue Related to Special Characters

The following special characters do not give the expected results in the Lookup search:

Online Search Limitation in Explore and Lookup

Multi-level mapping limitation

The multi-level mapping is not supported for the configuration of preferences.

Bold text is not supported on Android

In Android devices, the bold format of the text is not supported in your device settings.

The symbols are placed on the wrong side of the field.

The Minus symbol is placed on the right-hand side of the number fields for the Hebrew language.

The number keyboard is briefly displayed

After the app is loaded, the number keyboard is dismissed on the first attempt.

Downloaded Dashboard Report Limitation

The downloaded Dashboard reports display only 2000 records.

Recovery from Attachment Sync Failure

Attachment Sync occurs after the Initial Sync is completed and the technician has arrived on the app's home screen.

If Attachment Sync fails, there is currently no way to initiate it separately. The only way to re-initiate Attachment Sync is to reset the app by tapping More > General > Erase Data and Reinitialize App.

Large Output Doc Template

When the technician attempts to create and view an Output document template with very large amounts of data (large images or multiple images) the app may crash. This issue is dependent on factors such as device type, currently available memory, and OS version.

Device Font Size Restrictions

Increasing the font size in the device settings will cause issues in the app's user interface issues. To avoid these issues, it is recommended to use the default font size in the device settings.

SET014 is not respected

SET014 is not respected on the ServiceMax Go app. If the owner and the logged-in user are not the same, the user may come across Sync Conflict on parent and Attachment objects.

Deeplink not supported for appointments

Deeplink is not supported for launching appointments.

Scheduled Data Sync is not triggered as frequently as expected

The minimum increment for the ServiceMax Go app's Synchronize Application Data Once Every option is 30 minutes. If the value is less than 30 minutes, the Scheduled Data Sync will be triggered at 30-minute intervals.

SET016 - Advanced Conflict Resolution during data synchronization set to False not supported

ServiceMax Go is designed to handle sync conflicts as if SET016 is set to True.

ServiceMax Go app does not support iOS in dark mode

ServiceMax Go app does not support iOS in dark mode.

Drag and Drop Calendar events do not work as expected when the month selector is open.

Drag and drop Calendar events do not work as expected when the month selector is open on the ServiceMax Go app, as the space available for drag-and-drop is limited.

Workaround: Close the month picker for the event drag and drop to work as expected.

Long Text Area fields in Japanese are not supported

Long Text Area fields in Japanese are not displayed in the ServiceMax Go app service report and hence are not supported on Go App.

ServiceMax Go App does not download Installed Product Technical Attributes modifications during Incremental Sync.

ServiceMax Go App does not download Installed Product Technical Attributes modifications during Incremental Sync.

New SFM Designer "on-load," "on-save," and "both" options for SFM Formula fields are not supported on ServiceMax Go.

The New SFM Designer allows administrators additional configuration options for SFM Formula fields. With these new options, SFM Formulas can be updated "on-load," "on-save," or both.

ServiceMax Go does not support these SFM Formula options, as it was intentionally designed to always update SFM Formula fields in real-time and is not limited to on-load or on-save updating.

Changes to Checklist Question's data type are not reflected on Go App.

When the data type of the checklist question is changed, post Config sync or Reset App, the latest data type of the checklist question is not reflected on the ServiceMax Go app.

When adding multiple new Work Detail lines, they are not sorted as expected.

When you add multiple new Work Detail lines, they are not sorted as expected. The most recent Work Detail line must be added at the bottom in an array of records and the oldest at the top. In this case, the newest Work Detail line gets added to the middle of an array of records.

Re-arranging the order of the navigation tabs is not reflected on the ServiceMax Go app

After re-arranging the order of the navigation tabs on the server using the custom setting and performing Reset App, the changes are not reflected on the Go App.

Workaround: Perform Config Sync for the changes to reflect on the Go App.

The image compression feature does not support the attachment of an image at its actual size.

When attaching an image at its original size, the image's original size varies. Image compression is applied even before the user selects a compression option.

Source object update is not working as expected if the field mapping has a user trunk in the Checklist process.

The Source Object Update configured for a Checklist process field is not working as expected. This is experienced when the field mapping has the user trunk defined on the old designer's Service Flow Manager > Mappings page and the new designer's Checklist Designer > Source Object Update tab.

Dates with larger font sizes on the Timesheet tab on the Android device are not displayed correctly

The ServiceMax Go app is optimized for the default font size.

Currency search is not working as expected in the basic filter expression

The ServiceMax Go app does not support the currency search data type.

Modals on Android Tablet

Actions that open a modal on the Android Tablet version of the app display the modal with a blank background, such that the elements behind the modal are not visible. The impact of this issue is visual only and does not impact functionality.

Samsung Keyboard on Android devices

The Samsung Keyboard that comes pre-installed on Samsung Android devices has widely reported known issues. Amongst other potential issues, for Number fields, the Samsung Keyboard may not display proper decimal separator options based on the user’s chosen language. It is recommended to download and use keyboards from other providers (such as Google Keyboard). No fix is planned in the Go app for Samsung Keyboard issues.

Exif data is not retained when an image is edited using the markup feature

When an image is edited using the markup/annotation feature, the Exif data for the image is not retained.

SFID is displayed instead of the name for event-related lookup fields in the Appointment title and description.

When lookup or related fields or Event object is under in Event Title or Event Description in ServiceMax Mobile Console, the RecordId is displayed instead of the record name in the Go app. This applies to both the ServiceMax event and Salesforce Event.

Some phone numbers are not actionable.

When you long-press the numbers, they must be auto-selected with call options.

The phone number format must include an international area code (+1, +886, and so on) and no hyphens or spaces between the numbers.

Expression configured on Multipicklist will not work with dynamic sections.

When configured from the dynamic section, the multi-picklist does not work.