12.1.1
ServiceMax Go App for iOS and Android 12.1.1 - July 9, 2025
Defects Fixed
The following defects were fixed in this release.
Case Number
Defect Number
Description
00174087
064400
The issue occurred during the customer service report (CSR) generation on Windows. Instead of rendering formatted content, the CSR included raw HTML markup. This regression surfaced because an upgrade to the Cheerio HTML-parsing library changed its handling of markup, allowing HTML tags to pass through unprocessed into the final report.
00174086
064399
When technicians completed a checklist and triggered a smart sync, the process failed with a conflict error because the payload included a full object in a reference field instead of its ID. The server responded with an Unable to parse the conflict error msg JSON indicating it could not deserialize the reference from a START_OBJECT value. This malformed reference payload prevented the sync from completing as it had in previous versions.
00174244
064396
In the Go app, technicians logged in, started travel, completed the pre-job checklist, clicked Start Work, and saved the record, but the travel line items failed to update their end date/time and status as part of source object update, those fields remained blank despite updating correctly in earlier versions.
00174103
00174068
064383
Technicians attempted to complete a work order using the Work Complete screen, but each save action failed with a There was a problem while running custom script error. This defect emerged after upgrading to Go app version 12.0.0 whenever any SFM code snippet contained an async function, whether on load or before save.
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