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064413

Technicians assigned to a work order attempted to complete or reopen it using the PCR Code Entry FT screen, but the interface froze each time they searched for a product in the lookup while entering the PCR code. This freeze began occurring after the ServiceMax 12.0 upgrade and forced technicians to reset the app and re-enter the PCR status, often twice, to proceed. Despite multiple reset attempts and correct data downloads, the screen continued to lock up unpredictably, preventing completion of the work order actions.

Also, the Go app began unexpectedly reloading certain screens while technicians were actively entering data, most notably on the Edit SFM form and during OPDoc signature capture. These untimely syncs interrupted user input and risked data loss, as the refresh logic did not account for in-progress edits or signature actions after the version 12.0.0 architectural changes.

00174227

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