Downloading Data
When you log in to the app using your Salesforce credentials for the first time, the app starts processing the configuration information required to be downloaded. The following configuration information is processed:
• All the tags (labels and messages) are used in the application's logged-in user’s language.
• All SFM configurations, including SFM page layouts.
• Fields, details of all the relevant objects such as Work Order, Work Detail, including values of each picklist field in these objects.
• The product pricing data.
• Record IDs of events and their related records along with their child records.
• Record IDs of records not related to events.
• Complete records for all the Record IDs are downloaded in the previous stages.
The app initially displays the status as Syncing and then displays the downloading timer. When the download is 100% complete, the message ServiceMax Initial data downloaded successfully is displayed. You also receive a notification on your phone when the download is complete.