The ServiceMax Go app sends and receives data through the Sync Gateway. The Sync Gateway is a secure data transfer layer that enables access and synchronization of data between the mobile app and cloud-based platforms such as Salesforce. The Sync Gateway provides faster, more reliable, and higher volume synchronization of your data.

One of the advantages of Sync Gateway is that it strictly enforces Salesforce platform security and permission set settings for objects and fields based on the current user's profile. As a result, if SFM, or any other configuration, references objects, or fields that the user does not have access to, the initial sync will not complete successfully. It is important to review permissions to ensure that the app will be able to sync successfully.