Engage Login
The Engage Login option allows you to log in as an Engage user and check some of the key configurations and ensure that the user can log in to Engage App. To run the check for Engage Login:
1. Navigate to Engage Setup Home > Global Settings > Troubleshooting.
2. Click Engage Login in Select a Test.
3. Click Select User. A picklist is displayed to select the user.
4. Click Run Check.
The checks performed are displayed in the Output Logs text box. The key points to note are:
• The checks include:
◦ Profile
◦ Permission Set
◦ License
◦ Access to Required Configuration Data
• The test checks up to landing on the home screen of the app.
• The test does not check the specific function used in the app.
The following is the sample output.
2023-6-13 15:43:23 - Running End User Login check for user id {00504000000RsPQAA0}
2023-6-13 15:43:23 - Logging in as User
2023-6-13 15:43:23 - Checking Engage License
2023-6-13 15:43:24 - OK - This user has Engage package license.
2023-6-13 15:43:24 - Checking Managed Package License
2023-6-13 15:43:24 - OK - This user has required Managed Package licenses.
2023-6-13 15:43:24 - Checking Profile System Permission check
2023-6-13 15:43:25 - OK - API access is enabled for this user.
2023-6-13 15:43:25 - OK - Activities access is enabled for this user.
2023-6-13 15:43:25 - Warning - Run flows access is not enabled for this user.
2023-6-13 15:43:25 - OK - Run reports access is enabled for this user.
2023-6-13 15:43:26 - Checking Notification channel access check
Checking Object SVMXC__Notification_Channel__c - OK - Public ReadWrite Enabled at Global Level
Please check this users permissions and refer to the documentation
All End User Login Checks are completed