Managing Service-Specific Queue Items
After a faulty product or asset arrives at the Depot, a Supervisor analyzes the issue and assign Service Work Plan to the specific Depot Repair Work Order. The Work Plan includes service tasks, recommended parts, and tools that help technicians to service the product and resolve the issue.
In the Depot Queue, Depot Repair Work Orders associated with the Service Work Plans appear under Service section. Supervisors can review service-specific queue items and assign technicians based on their expertise and availability to perform service tasks specified in the associated Work Plans. For more information, see Assigning or Self-Assigning Queue Items.
Technicians can monitor their assigned queue items and complete tasks based on priority. These tasks typically involve repairing or performing maintenance on products that require service in the depot.
To view service-specific queue items:
1. In the Depot Queue, select the Depot where you want to view service-specific queue items.
2. From the drop-down, select the Service type.
The Depot Queue page displays all service-specific Work Orders associated with that depot. You can view the corresponding Service Work Plan under each Work Order entry.
In the Depot Queue, you can perform the following actions for service-specific queue items:
• Monitor and process queue items based on Target Date/Time and Priority
Once the service tasks are completed, the technician can update the Work Order status to Complete, indicating that the item has been successfully repaired.
Use Case
When a faulty device arrives at the depot, a Supervisor inspects it, identifies the issue, and creates a Service Work Plan with tasks, parts, and tools needed for the repair. This work plan is linked to a Depot Repair Work Order, which automatically appears in the Service type queue. The Supervisor then assigns the task to a technician based on their skills and availability, ensuring efficient and guided repairs.