Resources > Objects > Work Order > View and Manage SLA Clocks on a Work Order > Setting the SLA Time Commitments
Setting the SLA Time Commitments
To set the different SLA time commitments on Work Order(s), scroll down to the Custom Links section:
• Click Initial Response Completed to update the actual response time to current date and time.
• Click Onsite Response Completed to update the actual onsite response time to current date and time.
• Click Service Restored to update the actual restoration time to current date and time.
• Click Issue Resolved to update the actual resolution time to current date and time.
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