Resuming the SLA Clock
To resume a paused SLA clock, click Resume. A message is displayed indicating the amount of time elapsed since the clock was paused.
• Click Yes if you would like to extend the SLA commitment with the elapsed time.
• Click No if you would like to keep the SLA commitment as is.
When you answer Yes or No to the above question, all paused SLA clocks on the Work Order are resumed.