Resources > Troubleshooting Tips > Troubleshooting: Output Documents
Troubleshooting: Output Documents
This section outlines some of the some of the troubleshooting tips while using the Output Documents.
Problem
Solution
Font styles Italics and Bold are lost after PDF generation.
If a font family is not explicitly configured, default font Unicode MS is applied when PDF is generated. Unicode MS does not support formatting. For more information, see Formatting - Fonts and Styles.
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If a font family is explicitly configured, double-byte character language (such as Japanese, Korean, and Chinese) content will not be rendered correctly when PDF is generated.
Japanese characters are not rendered correctly after PDF generation.
To render Japanese characters correctly, remove any explicitly configured font family from the Smart Document template. However, when you remove the configured font family, the formats Bold and Italics are lost when the PDF is generated. This is because the PDF generation is done by using the default font Unicode MS, which does not support formatting.
Company logo is replaced with ServiceMax logo after upgrade.
This issue occurs when the default logo file ServiceMax Logo is used for defining your company logo. When ServiceMax is upgraded, the default logo file for ServiceMax also gets updated. To prevent your company's logo from being overwritten, create a different logo file and use it in your Smart Document templates.
Image is not displayed for checkbox field in Output Document.
Long Text Field Data Display Issue in Output Document.
Standard ServiceMax Functions are missing on Sandbox Refresh.
Formula fields are not displayed correctly in output.
You must use the picklist API name and not the label when updating the SFM Formula.
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The label and the API name are mostly the same for picklist records, that is why this issue does not occur often.
When the Output Document is printed as PDF, the lines are not wrapped to the next line by default. This issue causes the table columns to be pushed forward and the last column does not display correctly.
Add word breaks in the affected columns in the Output Document Designer.
Perform the following steps:
1. Navigate to ServiceMax Setup > Service Flow Manager > Output Document Designer.
2. Open the Output Document you want to edit.
3. Click Source.
4. Add the word breaks for the required the table columns.
For example:
<th style="width: 16%;" svmx-data="{{$F.WORD_BREAK($D.Quotation_Detail.
VWT_LT_Product_Detail__c, 10)}}"> <strong>DESCRIPTION ARTICLE </strong> </th>
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