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• The Start and End Dates on each time entry generated by a multi-day event or the Work Detail Line are populated based on the Business Hours on the Timesheet header.
• The Duration is calculated based on the Business Hours on the Timesheet record.
• The time entry split functionality is not applicable for Tasks in a Timesheet.
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Time Entries
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Actual Day
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Start DateTime
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End DateTime
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Duration in Hours
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Business Hours
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Duration Calculation
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---|---|---|---|---|---|---|
TE1
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12/13/2021
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12/13/2021 13:00
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12/13/2021 18:00
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5
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9 am to 6 pm
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On 13-Dec, the duration is calculated from 13:00 to 18:00, as the Business Hours are till 18:00.
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TE2
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12/14/2021
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12/14/2021 09:00
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12/14/2021 18:00
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9
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9 am to 6 pm
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On 14-Dec, the duration is calculated from 09:00 to 18:00, as the Business Hours start from 09:00 and end at 18:00.
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TE3
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12/15/2021
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12/15/2021 00:00
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12/15/2021 00:00
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0
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Holiday
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On 15-Dec, the duration is not calculated as it is a holiday.
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TE4
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12/16/2021
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12/16/2021 00:00
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12/16/2021 22:00
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22
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12 am to 12 am (24 hours)
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On 16-Dec, the duration is calculated from 00:00 to 22:00 as the Business Hours start at 00:00 and end at 24:00. The event End Time is 22:00, therefore, only 22 hours are calculated.
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Prior to 22.1, only one-time entry was created for a multi-day event from 13-Dec to 16-Dec with a total duration of 36 hours. Now, the same multi-day event is split across multiple time entries, accurately tracking the technician's work hours per day and also adhering to the technician's Business Hours. The Start and End Dates are populated from the Business Hours on the Timesheet header record.
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