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Report Name
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Description
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|---|---|
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Efficiency in Assignment To Scheduling
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Time taken between assignment and scheduling of work orders.
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Efficiency in Queuing To Assignment
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Time taken between queuing and assignment of work orders.
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Efficiency in Scheduling To Closure
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Time taken between scheduling and closure of work orders.
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Service Turnaround Time
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Turnaround time to close work orders.
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Service Turnaround Time by Partner
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Turnaround time to close work orders by Partner.
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Work Order Throughput
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Open and Closed work orders in the current FQ.
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Work Order Throughput by Partner
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Partner's Open and Closed work orders in the current FQ.
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Work Order Time to Assign
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Time it takes for initial assignment of work orders to technicians.
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Work Order Time To Queue
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Time it takes for initial queuing of work orders to service teams.
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Work Order Time to Schedule
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Time it takes for initial scheduling of work orders.
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Work Orders Assigned Multiple Times
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Incidences of work orders assigned more than once.
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Work Orders by Technician This Qtr
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Shows all work orders for the current quarter by technician, based on the work order creation date.
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Work Orders Closed Per Tech Last 7 Days
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Shows the number of work orders closed per day by each technician for the last 7 days.
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Work Orders Created Per Month
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Shows the trend of the number of work orders created per month, by order type.
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Work Orders Queued Multiple Times
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Incidences of work orders queued more than once.
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Work Orders Scheduled Multiple Times
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Incidences of work orders scheduled more than once.
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