SET001

Global

30

Name: Top-level issue's age in days from SPM Engine execution date for FTF Metric

Details: Consider work orders to generate the First Time Fix metric, only if they were created within ‘n’ days from (prior to) the SPM Engine execution date, where ‘n’ is the value of this global setting.

SET002

Global

30

Name: Top-level issue's age in days from SPM Engine execution date for MTTR Metric

Details: Consider work orders to generate Mean Time To Repair metric, only if they were created within ‘n’ days from (prior to) the SPM Engine execution date, where ‘n’ is the value of this global setting.

SET003

Global

365

Name: Service contract age in days from SPM Engine first-run date for Contract Up Time

Details: Consider service/maintenance contracts to generate the Contract Up Time metric, only if they were created within ‘n’ days from the First Execution Date of SPM Engine for this metric, where ‘n’ is the value of this global setting.

SET004

Global

365

Name: IB age in days from SPM Engine first-run date for Attach Rate

Details: Consider installed products to generate Attach Rate metric, only if they were created within ‘n’ days from the First Execution Date of SPM Engine for this metric, where ‘n’ is the value of this global setting.

SET005

Global

60

Name: Top-level issue's age in days from SPM Engine execution date for ART Metric

Details: Consider work orders to generate the Average Response Time metric, only if they were created within ‘n’ days from the SPM Engine execution date, where ‘n’ is the value of this global setting.

SET006

Global

60

Name: Top-level issue's age in days from SPM Engine execution date for MTTC Metric

Details: Consider work orders to generate the Mean Time To Complete metric, only if they were created within ‘n’ days from (prior) SPM Engine execution date, where ‘n’ is the value of this global setting.

SET007

Global

60

Name: Timesheet age in days from SPM Engine execution date for technician Utilization

Details: Consider timesheets to generate technician Utilization metrics, only if they were created within ‘n’ days from the SPM Engine execution date, where ‘n’ is the value of this global setting.

SET008

Global

60

Name: Top-level issue's age in days from SPM Engine execution date for RV Metric

Details: Consider work orders to generate the Repeat Visit metric, only if they were created within ‘n’ days from the SPM Engine execution date, where ‘n’ is the value of this global setting.

SET009

Global

60

Name: Individual Metric age in days from SPM Engine execution date for Account Summary

Details: Consider individual metric records to generate Summary metric, only if they were created within ‘n’ days priSPM Engine execution date, where ‘n’ is the value of this setting.

SET010

Global

365

Name: Global Setting for MTBF

Details: Consider Installed Products that were created within ‘n’ days prior to the SPM engine execution date for computing the MTBF metric, where ‘n’ is the value of this setting.

SET011

Global

True

Name: Global Setting for Contract Uptime - Trending

Details: Enable the setting to create new contract uptime metric data each time the engine runs (rather than replacing the old data) and display the trending report of contract uptime over time.

SET012

Global

True

Name: Global Setting for Attach Rate - Trending

Details: Enable the setting to create new attach rate metric data each time the engine runs (rather than replacing the old data) and display the trending report of attach rate over time.